Passion4Mosaic Privacy Policy


Passion4Mosaic regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Passion4Mosaic users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Anna at  0422 911 865.

Collection of Information

In order to use the Passion4Mosaic website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Passion4Mosaic is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Passion4Mosaic uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as
to whether or not to share your information with that party.

Third Parties

Passion4Mosaic may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. 
Passion4Mosaic does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the Passion4Mosaic site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Passion4Mosaic Security Policy

Passion4Mosaic uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Passion4Mosaic or any outside party.
- All transactions are performed under 128 Bit SSL Certifcate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting  your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- All transactions are processed in Australian dollars.

Delivery Policy

- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Passion4Mosaic.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1 or 2 working days; however if goods are unavailable delivery will take a little longer.

Delivery is included in the purchase price, and there is a fixed handling fee of:
  • $12 per order up to 5Kg
  • $20 per order from 5Kg to 20Kg
  • over 20Kg, we will call you to discuss delivery

If you wish to query a delivery please contact us at

Refund & Returns Policy

All Orsoni Smalti mosaic tiles are hand checked for colour and defects as we receive them from Italy. All purchases made from this web site are strictly non-refundable. Returns for damaged goods are accepted with 7 days of purchase.

Because Orsoni Smalti is completely handmade, there are occasionally slight variations in tone between different batches of a color. Our recommendation is to order enough colors for the project where an exact color match is required.


We will be continually adding additional colors to our in-stock supply. Let us know what you would like to see! All other specialty colors can easily be ordered through. Simply provide us with a color sample and we will check the Orsoni  'library'  for a perfect match.  Delivery for special orders from Italy requires only about 2-3 weeks and there are no minim quantities. There are also larger sizes of smalti and gold available by special order.